Shipping policy

Shipping Policy

Order Processing

Orders are processed within 1–2 business days after payment confirmation. Processing times may be extended during peak periods or holidays.

Shipping Time

Estimated delivery times:

We are currently shipping only to United States within 5–12 business days

Delivery times are estimates and may vary due to factors outside our control, including carrier delays, customs clearance, weather conditions, and seasonal demand.

Shipping Costs

Shipping fees, if applicable, will be calculated and displayed at checkout before payment is completed.

Order Tracking

Customers will receive tracking information once their order has been shipped. Tracking updates may take several days to appear after dispatch.

Address Accuracy

Customers are responsible for providing accurate shipping information. We are not responsible for orders delayed or lost due to incorrect addresses provided at checkout.

Delays

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

Contact Information

For any shipping-related inquiries, please contact us at:

Email: koheya.ltd@gmail.com